[www.thehouse.florist] and served by The House Inc Ltd (Registered office address: Unit 3 Mulgrave Chambers, 26 To 28 Mulgrave Road, Sutton, Surrey, SM2 6LE) and governs the privacy of those who use it.
The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.
Policy key definitions:
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
The House of Flowers will retain your personal data only for as long as is necessary, and as detailed below:
We will keep details of your order/contract with us for 3 years, this is to help us with audit and accounts and to be used in case there are any disputes or complaints. Also we get many regular orders that are repeats and saves you having to give all your details again.
The personal information that is retained securely is inclusive of but not limited to your Name, Address, contact telephone number and email address.
Recipients of orders details are not retained as they are not obtained with consent from the individual and one the order is completed, this information is destroyed securely.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Transparent Privacy Explanations
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are sent directly from The House of Flowers and your contact information is not shared with anybody else or third party email marketing companies
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or to manage your preferences please contact us directly and we will be very happy to help and take you off of our systems.